How to Develop Lifetime Customers or Clients
How to Develop Lifetime Customers or Clients If you have a product or a service you sell, don’t think you are done when you have made the sale. The sale is actually the beginning of building a client relationship that will lead to a lifetime of repeat business and referrals. In addition, by listening and […]
Accent reduction: Key Skill- Get the Vowels
Accent reduction: Key Skill – Get the Vowels Have you noticed that people are most likely to say to you “What?” “What did you say?” after you have said a multiple syllable word? Critical information for multiple syllable words– each syllable has a meaning and there are 14 vowel sounds (some people say 17) for […]
Be a Knight in Shining Armor
What to do When Listening? Be a knight in shining armor. Listen to your clients, customers, colleagues, friends, family, and when you hear them talk about something they need, step in and offer help. “What can I do to help?” Or your help could come in the form of offering information or introducing them to […]
How to Talk to a Sad Person
In the New York Times several days ago was an article about how to talk to a sad person. During holidays we expect people to be happy and the New York Times recognizes that is not always the case. What do you do when notice a person who looks sad? Here are some tips. 1. […]
What Happens When You Don’t Listen & the Unforeseen Danger of Misinterpretation
What Happens When You Don’t Listen & the Unforeseen Danger of Misinterpretation… Poor listening skills can lead to misunderstandings, hurt feelings, and missed opportunities. But even if you do listen by paying attention and hearing all the words, you can still misinterpret what you hear. How can that happen? A frequent cause is not having […]
English Speaking Skills- Make a Goal – Use a Visual Cue
English Speaking Skills- Keep Your Vision In Front of You Do you have a dream? A dream is bigger than a goal. Here’s a tip- put your dream vision in front of you. Simple idea- place a visual symbol of your dream in front of you. We move psychologically toward what we constantly see. What […]
Get and Stay in Touch
Staying in Touch Previous Monday speech tips focused on different kinds of calls you will be making to friends or colleagues. Examples of openers for different kinds of calls gives you confidence with telephone communication. Be alert to the tone of voice– you can hear emotion not only in the pitch of the voice but […]
English Speaking Training- Opening a Conversation— Top Tip! English Speaking Training– How to Start a Conversation– The Top Tip! Approximately 2010, I read a newspaper article that changed overnight my typical greeting to everyone. The article’s topic was how to talk to a person who has recently suffered the death of a loved one—- spouse, […]
Initial Call for Friendship
How to Begin the Friendship Call “Hi. This is Emma Zhang. I enjoyed our brief visit last week and wanted to see about getting together for lunch.” “Hi. This is Stefan Bosch. I enjoyed working with you at the conference last month. Hope things are going well. I wanted to see if you would like […]
English Speaking Training –Strategies for Satisfying Conversations
English Speaking Training-Strategies for Satisfying Conversations To make a satisfying conversation, first consider the strategy of asking questions throughout the conversation. That makes dialogue and both people are learning about each other. Satisfying conversations are like tennis games or badminton games. The conversation goes back and forth like the tennis ball or birdie. You talk […]