Responding to Their Need – Part 2
Responding to Their Need – Part 2 Here are more phrases that can be used to respond to the needs of others. Notice that there are no obligations or expectations of reciprocation. “I just thought of someone you might enjoy talking to because…” “It sounds as if what would be helpful is … Here’s the […]
Public Speaking: Slides: How to Make the 30 Seconds Viewing Time Work
Public Speaking: Slides: How to Make the 30 Seconds Viewing Time Work Keep the key principle in mind—presentations are merely another form of communication. Visual aids are an ingredient in the recipe of presentations. Visual aids make it easier to communicate complex topics. Now for critical information for you. The viewing time for most […]
Guidelines for Powerful Listening 4-7
Guidelines for Powerful Listening 4-7 Be eager to learn something from the conversation. That will also prompt you to ask follow-up questions. Listen with the intention of gathering information, connecting, and developing rapport. Listen for what you have in common. Listen for information that can open the door to other relationships.
Guidelines for Powerful Listening, 1-3
Guidelines for Powerful Listening, 1-3 Show interest in people and what they say. Make eye contact and focus your attention on the other person. Give all of your attention to what is being said. Looking at the person will help you focus! Rerun from July 13, 2015
Listening & Sharing= Master Networker
Listening & Sharing= Master Networker Listening, sharing, and passing useful information along to others is the mark of a master networker—a person who grows and nurtures relationships. Rerun from July 6, 2015
Barriers to Offering Information
Barriers to Offering Information People sometimes hesitate to offer information or ideas to others. They may think, “It is not my business” or “They didn’t ask, so maybe I shouldn’t offer information.” However, if you offer information with no expectations of reciprocation, I think you will find most people receptive and appreciative. Rerun […]
Fine Tune Your Listening
Fine Tune Your Listening Find out what people want and need. Listen for the following phrases: “ I want …” “I need…” “My goal is to …” “I’m having a problem with…” “I’m looking for …” “I’m involved in a project that …” Rerun from June 22, 2015
The Power of Listening and Responding- How to Develop Lifetime Customers
The Power of Listening and Responding- How to Develop Lifetime Customers If you have a product or a service you sell, don’t think you are done when you have made the sale. The sale is actually the beginning in building a client relationship that will lead to a lifetime of repeat business and referrals. In addition, by […]
The Power of Listening and Responding
The Power of Listening and Responding Listening and responding to your clients when there is nothing in it for you will help you strengthen your relationships with them and bring rewards in the future. Listen to your customers – and social acquaintances — to see what nonbusiness needs you can help fulfill. There are many […]
What to do When Listening
What to do When Listening Listen to your clients, and when you hear them talk about something they need, step in and offer help. Help could come in the form of offering information or introducing them to another person who could help them. Rerun from June 1, 2015